So,
When I placed the order there was no option for the "liftgate service", although it WAS mentioned on the website. So, I called and had them add it to my order, no problem. They charged me the $50 extra and that was that. I noticed however that my invoice never changed, it never reflected the extra $50, but without concern I just waited.
Today I get a call from the shipping company (as expected) trying to schedule my delivery. Wait, there's a problem.. It's a residential neighborhood and I *didn't* opt for the liftgate service.
Livid, I call the importer, and they say OH ok no problem, sorry, we will pay them the money they need to get it delivered. I call the shipper, and they say they're waiting on the payment to deliver. They will call me back when they get it.
Although I DO understand how this happened (the invoice never reflected the service, so whoever processed it never paid the shipper for it) that doesn't make me not upset that it wasn't delivered today. Hopefully I can still recommend them based on the quality of the engine in terms of accuracy from the info I saw on the website.
and I wait ..