98mkiv AKA(XSPOWER Turbos) - SCAM!!!! WILL NOT HONOR WARRANTY!!!! BEWARE!!!!

[Anth505]

You know, regardless of who knows what the underlying issue here is the customer got screwed. He bought an item, claimed it was bad after 2 months and is being denied because HE let the warranty expire?

You'll have to excuse me here if I am missing something, but why should he have to constantly remind the vendor about his problem? If the vendor had any integrity at all they would have dealt with the situation the moment they were notified. The fact that they didn't tells me that they might have been trying to let it expire so they didn't have to deal with it, or they are a disorganized company.

With that said..let's see the proof.

 

[MDCmotorsports]

^ Uh they did. Read the posts over on sf.com

The vendor first tried to get Runner to see if the drain lines or feed lines were the culprit and not the turbo.

After 4 months or so, Runner disappeared.

After 6+ months, Runner reappears and wants his money back.

 

[SuperRunner]

^ Uh they did. Read the posts over on sf.com

The vendor first tried to get Runner to see if the drain lines or feed lines were the culprit and not the turbo.

After 4 months or so, Runner disappeared.

After 6+ months, Runner reappears and wants his money back.

Did you fail to ALSO read that I had already told him the line was clear?

I had done what he had asked. The ball was in his court!

 

[MDCmotorsports]

And like the vendor stated on SF... HES NOT RESPONSIBLE FOR RUNNING YOU DOWN.

At 4 months of failure, I wouldn't have "waited" around for the ball to stop bouncing in his court.

I would have been on the horn burning that phone up.

 

[Anth505]

Ok, after reading the thread on SF I can see your point MDC. Basically the vendor is saying that they discussed diagnostics, not the return of the turbo. The warranty is 3 months not 6 and our guy here sat on it for 5 months and did nothing.

The vendor claims you were going to look into the matter and get back to him with what you found. You didn't contact him for 5 months after that? Sorry dude, I was on your side until I read all the conflicting info, now I'm not so sure.

One questoin really does need to be answered, why did you put 5000km on it if it was bad right off the bat?

 

[MDCmotorsports]

Ok, after reading the thread on SF I can see your point MDC. Basically the vendor is saying that they discussed diagnostics, not the return of the turbo. The warranty is 3 months not 6 and our guy here sat on it for 5 months and did nothing.

The vendor claims you were going to look into the matter and get back to him with what you found. You didn't contact him for 5 months after that? Sorry dude, I was on your side until I read all the conflicting info, now I'm not so sure.


One questoin really does need to be answered, why did you put 5000km on it if it was bad right off the bat?

KINDA WHAT I WAS THINKING TOO. :icon_evil

 

[SuperRunner]

Anth, you are missing part of the story.

But yes, it is 3 months, not 6 months, but that doesn't matter, it failed within the 3 months.

The vendor CLAIMS I was looking into it? I already had. The only thing I said is that I would take pictures of the return, but I had ALREADY stated that there was no obstruction. Why should I even have to have a picture to prove it. If I say there was no obstruction there was NO OBSTRUCTION!!!

I drive a lot. I put over 1000 miles on the car just on my trip to vegas, and probably another 1000 before that.

It doesn't take me long to put a lot of miles on a car. Turbo still work, just leaked oil.

My rear diff is leaking, I haven't fixed it yet because I don't have time. Does that mean I am not going to drive it? As long as I keep fluid it in, there will be no further damage. Same with the turbo. Turbo still worked, just was messy.

================================================================================
From : SuperRunner
To : 98mkiv
Date : 2007-10-09 14:50
Title : Turbo and wastegate problems
--------------------------------------------------------------------------------
I have only had my turbo on for about a month, and I started getting oil seapage between the turbine housing and the center section within the first week. Turbo still runs great and was running it at 23 psi all weekend, but it doesn't make it nice to drive when I get a big burst of burning oil smell coming inside the car.

Also, my wastegate stopped working. When I pulled it out, I found that the retaining clip that holds the valve to the diaphram had either fallen off or broken. I have not pulled it apart yet


================================================================================
From : 98mkiv
To : SuperRunner
Date : 2007-10-09 18:21
Title : Re: Turbo and wastegate problems
--------------------------------------------------------------------------------


That's too bad, but it sounds like the oil problem is probably minor. The wastegate is another story.

For your oil issue, check your drain line and make sure it's in good shape, also check to see where the oil is coming from. Oil does NOT leave the turbo unless there is some restriction on the return line..... Sounds like your return might be obstructed or collapsed.

As for the gate, what do you mean it stopped working? What are they symptoms.

Please let me know the email address and shipping address that was used with your purchase.

Thanks,
Mark


================================================================================
From : SuperRunner
To : 98mkiv
Date : 2007-10-10 04:56
Title : Re: Turbo and wastegate problems
--------------------------------------------------------------------------------

I have a -10AN nylon steel braided line. Absolutly no obstruction there. I will take a picture of it. I have a -4AN line feeding the turbo. By any chance do you know the garrett part number for a rebuild kit? It could be the oil seal on the turbine side(metal c-clip that goes around the turbine shaft)

The wastgate would no longer open. I will take pictures of it tonight.

my email address would be turbobob@gmail.com or robertj@linux4free.com

My shipping address is:

223 N 300 E
Orem, UT 84057

There is our conversation.


Yes I did say I would take a picture, but really what for. I already said there was NO OBSCRUCTION!!!

I did also mention garrett rebuild kit, but that was only for a reference. I had just recently read a post about it.


And Mark said

"That's too bad, but it sounds like the oil problem is probably minor."

MINOR? OH, WHATEVER!!! If my oil line is clear and there is no obstruction, how is that MINOR?

The fact remains, I had EVERYTHING I NEEDED to get a warranty for the turbo. Turbo had failed DURING warranty.

It doesn't really matter that I waited, any other company would go off of this first conversation.

 

[MDCmotorsports]

Anth, you are missing part of the story.


Turbo still work, just leaked oil.

My rear diff is leaking, I haven't fixed it yet because I don't have time. Does that mean I am not going to drive it? As long as I keep fluid it in, there will be no further damage. Same with the turbo. Turbo still worked, just was messy.

The difference here being your differential isn't a new or rebuilt unit with a warranty about to expire.

Also, if you "know soooooo much" about turbos and your "knowledge is unquestionable" you'd know that a leaking turbo is a failing turbo and doing irreversible damage by the second.

It doesn't matter why I waited, the fact is the turbo expired under warranty.

Sure it does. Vendors and business don't pay for ignorance unless they plan on going out of business.

 

[Anth505]

Wellllll...no. If I bought anything, anything at all and I was convinced it was defective I would immediately stop using it and arrange the return of the item. What I wouldn't do is tell them about the problem, continue to use it for another few thousand km's, let the warranty period expire and then ask for a refund.

I also wouldn't send them threatening and insulting messages. You sat on this for 5 MONTHS! Then you post here in such a way that leads the reader to believe that the vendor did absolutely nothing to help you. You fail to mention that you were wrong about the warranty time, at least until I called you on it and you think it's ok to let a warranty pass not by 1 month as you originally claimed but by 4 months.

This is absolutely rediculous. How you fail to see your mistake in all this is extremely confusing. I didn't miss any of the story. I read everything available as of 1/2 hour ago. If I missed something it's because it wasn't there.

 

[SuperRunner]

The difference here being your differential isn't a new or rebuilt unit with a warranty about to expire.

Also, if you "know soooooo much" about turbos and your "knowledge is unquestionable" you'd know that a leaking turbo is a failing turbo and doing irreversible damage by the second.

Actually it doesn't mean anything but the rear seal is leaking excessivly. Again I will state, my rear diff leaks, does that mean it will damage it? No, it means I need to keep oil in it. I had to add a quart of oil every few hundred miles.

Turbo still works fine though, minimal shaft play. Just leaks.

Sure it does. Vendors and business don't pay for ignorance unless they plan on going out of business.

Call any repulatable business. They will go off of the date that the problem was reported.

 

[Anth505]

One more question...were you actually running 23psi out of it when it was 1 week old?

 

[SuperRunner]

Wellllll...no. If I bought anything, anything at all and I was convinced it was defective I would immediately stop using it and arrange the return of the item. What I wouldn't do is tell them about the problem, continue to use it for another few thousand km's, let the warranty period expire and then ask for a refund.

I also wouldn't send them threatening and insulting messages. You sat on this for 5 MONTHS! Then you post here in such a way that leads the reader to believe that the vendor did absolutely nothing to help you. You fail to mention that you were wrong about the warranty time, at least until I called you on it and you think it's ok to let a warranty pass not by 1 month as you originally claimed but by 4 months.

This is absolutely rediculous. How you fail to see your mistake in all this is extremely confusing. I didn't miss any of the story. I read everything available as of 1/2 hour ago. If I missed something it's because it wasn't there.

It doesn't matter I sat on it for 5 months. He refused my claim 2 months into it. Just because I bring it public now it is seen as 7 months.

Guess I shouldn't have waited to bring it public. THAT WAS MY MISTAKE!!!

The vendor did NOTHING to help me. He refused my claim. I told him the problem he did not take care of it.

 

[SuperRunner]

One more question...were you actually running 23psi out of it when it was 1 week old?

I most definatly was. And I had already put 1000 miles on it before I went above 10.

Even if I had less, and you think that is a problem, you had better go talk to the guys who slap on a brand new turbo and run it at the track.

 

[MDCmotorsports]

Actually it doesn't mean anything but the rear seal is leaking excessivly. Again I will state, my rear diff leaks, does that mean it will damage it? No, it means I need to keep oil in it. I had to add a quart of oil every few hundred miles.

This thread should be closed due to ignorance. The BS is really starting to smell around here....

 

[Supracentral]

Actually it doesn't mean anything but the rear seal is leaking excessivly. Again I will state, my rear diff leaks, does that mean it will damage it? No, it means I need to keep oil in it. I had to add a quart of oil every few hundred miles.

Do you have any conception of how much damage you are doing when it is low on fluid?

Turbo still works fine though, minimal shaft play. Just leaks.

I'll bet the shaft is coked up at this point because of your continued use of this turbo.

Call any repulatable business. They will go off of the date that the problem was reported.

Ask any reputable buyer. They would stop using the turbo and get it replaced immediately. You kept using a defective turbo. You wandered off for months. That makes everything you say suspect from the vendors point of view. Couple that with your unnecessarily aggressive attitude, refusal to admit you don't know 100% of everything there is to know about a turbo, and I'd deny your claim too.

And now I'm denying this thread. You've wiped your ass with this company as much as you can. This thread serves as nothing but flame fodder.

It's done. Don't post about this again. You've had your say.