Jawsgear

[RacerXJ220]

I visited their website. Not too bad. So I ordered an Aluminum driveshaft from them, and I paid them with paypal last Sunday, er I ordered it on 24 September 2006. I paid $47 for 2nd day Air shipping.

Today is the 30th, and I still have no driveshaft.

I need it. Jawsgear's phone number is crap, keeps going in circles without talking to a real person, clever.

If you're on here Jawsgear, contact me ASAP. I want my money back to give it straight to driveshaftshop.com for one of their units.

Jawsgear, you really let me down.

Jeff

 

[JustAnotherVictim]

They're in Vegas right now.

 

[RacerXJ220]

They just lost a customer.

I don't really care where they are.

There is nothing on the website which indicated this. No warning. I NEED the driveshaft, hell my supra has been sitting for more than ONE WEEK because I need a fuckin driveshaft, and I waste my time with Jawsgear.

 

[s383mmber1]

They're in Vegas right now.

They should have posted that on there website than.

 

[RacerXJ220]

I had to borrow a car, and I missed soem classes.

Jawsgear needs to refund my money as soon as they get back into town.

I feel like punching babies.

http://www.jawsgear.com/store/catalog/

No, fuckin, excuses.

 

[born2drv]

They should have posted it on their website yes.

But I ordered an aluminum d/s and completely rebuilt 3.91 diff from them, and they answered each and every time when I called, very promptly and were very helpful. When my auto broke they switched the d/s to 5-spd at no charge since I only placed the order the day before. They provided me with the hardware and made life easy to return the core by including a return shipping label. All in all their customer service is top notch in my opinion.

It's unfortunate you got stuck in the situation you are in. As a small business owner myself I always struggle to go on vacation anywhere because of problems like this. I have a wedding to go to next month but I'm only going for 3 days even though I'd love to spend more time with my family just becauseI don't want my customers don't get too pissed off, but certainly some people will cancel orders and that's just how it has to be. So I sympathize with them and you have to expect something like this to occur with any business with less then 10 employees or whatever. People do have to live you know, but certainly, they should have posted it on their website.

Most online vendors (especially those that specialize in a spefic niche and don't sell a million things like walmart) are small shops and so with items like these, especially when it's critical I get it, I always call in my order just to confirm everything is OK. Maybe next time you should do the same.

Anyhow I hope you get things sorted out, and I'm sorry things unfolded the way they did for you. But based on my experience I think they're excellent people.

 

[JustAnotherVictim]

I'm not getting involved in what's goin on, just informing you what I have been told.

 

[artmo]

hahahaha punch babies FTW!

 

[RacerXJ220]

They should have posted it on their website yes.

But I ordered an aluminum d/s and completely rebuilt 3.73 diff from them, and they answered each and every time when I called, very promptly and were very helpful. When my auto broke they switched the d/s to 5-spd at no charge since I only placed the order the day before. They provided me with the hardware and made life easy to return the core by including a return shipping label. All in all their customer service is top notch in my opinion.

It's unfortunate you got stuck in the situation you in. As a small business owner myself I always struggle to go on vacation anywhere because of problems like this. I have a wedding to go to next month but I'm only going for 3 days so my customers don't get too pissed off. So I sympathize with them and you have to expect something like this to occur with any business with less then 10 employees or whatever. People do have to live you know, but certainly, they should have posted it on their website.

Most online vendors (especially those that specialize in a spefic niche and don't sell a million things like walmart) are small shops and so with items like these, especially when it's critical I get it, I always call in my order just to confirm everything is OK. Maybe next time you should do the same.

Anyhow I hope you get things sorted out, and I'm sorry things unfolded the way they did for you. But based on my experience I think they're excellent people.

Your positive inclination towards Jawsgear is dismissed as you say Jawsgear should have posted it on their website. Everyone agrees to that.

People need to live, yes, I need to live, and not having this vital part interrupts with MY LIFE.

So calling is better than through the website? I've NEVER had any other problems with going through even other vendors' websites like 935motorsports, etc. They all work fine. I ordered the part Sunday night, along with the rest of the parts I ordered for my 1JZ, so they COULD SHIP MONDAY. ALL THE OTHER PARTS FROM OTHER VENDORS ARRIVED NLT WEDNESDAY. If they posted an ad that said they would not be able to do anything, I would have given my money to driveshaftshop.com and forgot this hassle.

IT IS THEIR FAULT.

 

[RacerXJ220]

I can also see, as a small business owner NOT posting that you're going to be on vacation, so those POTENTIAL sales will come in, and you can make the money, while leading them on by sending them an invoice to your order which discribed the shipping, and the ship date on it. Then have them wait one week for a part which should have taken TWO days to get.

 

[born2drv]

Sure it's their fault primarily... but on some level it's also your fault for making assumptions and you could have avoided this if you wanted to. You're in alabama, they're in california. You think they can make your drive shaft in 2 days, ship it out the day after, and 2-days of shipping and BAM it will be in your hands in 5 days? Did the other vendors you ordered stuff from have to make the parts from scratch?

I'm not making excuses for anyone. I'd be pissed off too. But if I didn't have any way to drive around and knew it could cause major problems I would have spent the 2 mins to pick up the phone and confirm everything would be OK prior to placing my order.

Also, I'm not attacking you personally, please don't misunderstand. I'm sorry things worked out the way they did. Hopefully everyone learns from this including Jawsgear.

 

[RacerXJ220]

Sure it's their fault primarily... but on some level it's also your fault for making assumptions and you could have avoided this if you wanted to. You're in alabama, they're in california. You think they can make your drive shaft in 2 days, ship it out the day after, and 2-days of shipping and BAM it will be in your hands in 5 days? Did the other vendors you ordered stuff from have to make the parts from scratch?

I'm not making excuses for anyone. I'd be pissed off too. But if I didn't have any way to drive around and knew it could cause major problems I would have spent the 2 mins to pick up the phone and confirm everything would be OK prior to placing my order.

Also, I'm not attacking you personally, please don't misunderstand. I'm sorry things worked out the way they did. Hopefully everyone learns from this including Jawsgear.

I did not assume. I got an invoice with a ship date on it.

You do not teach me anything!

 

[RacerXJ220]

And yes, I expected a "BAM it will be in my hands yesterday" when I woke up this morning.

I do not know why I would get an invoice with a ship date on it. If you want, I can send you the invoice so you can see for yourself.

I don't need to pick up my phone and call anyone. If your website says you have something, you should. I don't care who it is. That's why on some sites you see "out of stock" or "temporarily unavailable".

This is a driveshaft. Not that difficult to make in a day.

 

[born2drv]

I don't need to pick up my phone and call anyone. If your website says you have something, you should. I don't care who it is.

See that's your problem. You should care who it is. It's a small to medium sized business, it's not walmart. Maybe they ran out of aluminum? Maybe they shipped it out by accident to someone else? Maybe there was a death in the family and they had to shut down their business? Maybe Northern California was rocked with a big earthquake. Maybe Godzilla attacked. I'm just saying anything can happen, mistakes happen. Walmart can fix your problem more easily then a small business can, but even walmart will make mistakes from time to time.

If it was THAT critical that you get it, then you should have given yourself much more time to get it and simply not worried about it.... or called to confirm everything would be OK.... or just went with a different supplier. You have to anticipate problems even from the most reliable supplier. But you didn't. So clearly it was not that important to you as you say it is. Is it their fault? Yes, 100%. Could you have prevented this? Yes, sure you could have. You assumed everything would go off without a hitch, and when dealing with CUSTOM PARTS, from SMALL BUSINESSES that are being shipped ACROSS THE COUNTRY that you need in your hands within a VERY SHORT DEADLINE you just can't do that... that's your fault man. Just my opinion.

 

[tookwik4u89]

I wouldnt reccomend ordering from any smaller place without contacting someone, some places can be out of business alltogether. And I guess that most sites automatically generate an invoice to your e-mail. Not that it will make you feel any better, but its a Supra meet in Las Vegas.

 

[s383mmber1]

See that's your problem. You should care who it is. It's a small to medium sized business, it's not walmart.

Well, thats fine if it is. It will simply be a medium sized business with less customers now!



seriously though.

 

[IJ.]

I can understand and see that Racer needs to vent but I can see this getting out of hand if let run this course!

Please keep it civil or it'll be locked as nothing constructive is being added after the first page of posts.

 

[born2drv]

I apologize IJ - and I hope Racer is not pissed off at me, I really didn't intend to stir up trouble. I hope everything works out for everyone.

 

[RacerXJ220]

See that's your problem. You should care who it is. It's a small to medium sized business, it's not walmart. Maybe they ran out of aluminum? Maybe they shipped it out by accident to someone else? Maybe there was a death in the family and they had to shut down their business? Maybe Northern California was rocked with a big earthquake. Maybe Godzilla attacked. I'm just saying anything can happen, mistakes happen. Walmart can fix your problem more easily then a small business can, but even walmart will make mistakes from time to time.

If it was THAT critical that you get it, then you should have given yourself much more time to get it and simply not worried about it.... or called to confirm everything would be OK.... or just went with a different supplier. You have to anticipate problems even from the most reliable supplier. But you didn't. So clearly it was not that important to you as you say it is. Is it their fault? Yes, 100%. Could you have prevented this? Yes, sure you could have. You assumed everything would go off without a hitch, and when dealing with CUSTOM parts, from SMALL BUSINESSES that are being shipped ACROSS THE COUNTRY you just can't do that... that's your fault man. Just my opinion.

Cliffs to para1. Don't expect businesses to all be the same.

I don't. I never compared Jawsgear to Walmart. I ordered from their website, got an invoice, which means the part should have been ready to go so that I can ask my friend "can I borrow your car for X day, instead of all week." Somone should have been left behind at the shop for this reason. Besides, sometimes Walmart messes shit up too, sure. They go out of their way to fix it, or refund the money, which is all I want, and just give my business to someone else, even if they ARE more expensive, it's more reliable.

If businesses were so bad that everyone had to call to verify anything, it would defeat the purpose of ordering online. That's the whole point. You can't argue that. It's not a matter of "assuming" this or that, but a matter of practicing methods that work. If a business were so important to you, you would make sure all your customers knew if your business shut down for a little, and not yourself assume the customers will understand, right?

Your whole point being, I should anticipate problems is backwards.

Cliffs to para2: Don't expect a shipment from Cali to Alabama from small businesses with custom parts.

WTF are you talking about? I paid for 2nd day shipment, and UPS and Fedex both guarantee it. It's what they do.

If your business cannot do this with parts already fabricated, and logically hand it to any shipping company and pay that company, provide it with the shipping/billing address on a box not writen in Crayon, I CAN GET ANY PART I WANT 2nd day air, from Cali to Alabama. But they are in VEGAS. And they didn't tell anyone they couldn't get anything out.

I know there is a supra meet. I know NOW that the whole shop is shut down for it. They should have posted it on their website regardless.

 

[RacerXJ220]

IJ, this is theraputic. If I can't drive my Supra, let me have this.

It's not bickering.