Ok guys this is for all you High profile Supra guys that have good jobs. I am looking to relocate out of Pensacola FL to an area with a good job market :1zhelp: . If anyone works in a NOC/Data Center or know of a Network Admin or Web Admin and ya'll are looking for people hit me up here is my resume. Ya I am a Nerd. :naughty:
Objective Seeking Full-Time Employment and to Further my Knowledge or Network Support
Kaplan University - B.S. Information Technology – starting January 06
Pine Forest High School graduated in 98. Main Study Business Cooperative Education ( Worked Full - Time for Escambia county School Board )
NCTI courses completed
HSD Customer Service - Advanced HSD Customer Service
Broadband Technology -Basic Broadband Troubleshooting
Network Operations Support 1
Team Lead Managing support team Web design FrontPage and Dreamweaver Swish Max Some experience with Flash Php Perl In-depth knowledge of XDSL T1 ISDN VPN WAN LAN Wireless Network Design TCP / IP Creating Training Material and SOP's Cisco Routers VOIP Broadband and Internet Technology NetCool Remedy All Windows OS and Mac OS www.gulfcoastsupport.com
Appriver
Anti-Spam Rule Coder
. Monitored incoming mail servers for junk emails (spam)
. Created rules to block Viruses, Ad campaigns, Scams, and Identity Theft
. Monitored Rule base for poorly written rules and false positives (rules that block good e-mails)
Cox Communications
CCR Technical from 3 / 14 / 2005 to 9 /10 / 2005
. Provided tech support for internet and Cable services
. Provided support for e - mail and personal web space
. Provided assistance with Billing and Account Information
Mediacom
ISR tier 1, ISA Tier 2.5, NOC Operator Tier 3 from 3 / 10 / 2003 to 2 / 18 / 2005
. RMA ' d damaged and non - functional equipment
. Monitored nightly updates to head ends (upgrades, outages, systems changes)
. Created and monitored tickets in remedy and with AT&T
. Monitored and Escalated outages based on interface agreements
. Provided support for High speed data and Cable Services
. Provided support for Field techs working customer repair issues as well as testing SNR and Equipment Worked with Cisco, Cuda, and Sequoia Hubs, Switches, and Routers ( tested and setup connections, monitored outages and signal levels )
. Setup and supported residential and business e - mail services
. Handled abuse issues ( Spamming , Static IP addresses, Content downloads, and Hacking Violations )
. Worked to resolve circuit related issues and equipment replacement and repairs
. Maintained Records for current and future planned SMOPs and Outages
. Monitored CMTS for outages and service levels
. Provided Direct Support For Field - Techs and Technical Operation Managers
Sears
PCCC ( Personal Computer Customer Care )
Phone and E - mail based Support from 2001 to 2001
. Provided OEM support for Hp , Compaq , and Macintosh
. Provided troubleshooting for software and hardware.
. Scheduled repair services and assisted PC techs with hardware replacement
. Upsold extended service contracts
Network Telephone
Repair / Internet Support Rep from 2000 to 2003
Provided Phone based support for
Voice services such as
. Analog and digital telephony ( POTS , ISDN , and T 1 )
. Worked with Key / PBX systems, single & multi - line phones, single line devices, and line - sharing devices.
. Voice switch line translations
Data Services such as
. Transport and network protocol Ethernet , CAT 5 and other network cabling
. TCP / IP , UDP , DHCP , NAT , PAT , and Static routes
. Routing , Bridging , and Switching
. PC LAN and WAN configuration
. Programmed routers ( Netopia , Linksys , and Polycom )
. Helped with setup of new home and business networks with remote locations
. Setup and provided troubleshooting for VPN connections
. Trained new repair reps on routers and services
. SME ( system material expert ) created training material and user guides
Advantage Credit International
Tech Support from 1998 to 2001
. Provided support and Training for credit reporting software and Web interface
. Trained mortgage brokers on how to use software and interface with third party Mortgage software.
. Monitored NOC systems for pulling and merging reports
. Created CD burning system to bring CD production in - house rather than outsource
. Created Barcode System to track in - house equipment and assets
. Helped maintain Access databases and did nightly backups and monitored network
Pine Forest High School - Escambia County
Assistant System Admin BCE ( Business Cooperative Education ) worked At Pine Forest High School 1996 to 1998
. Assisted in supporting Novel 3.5 and Helped convert systems to Novel 4.0
. Supported 200 PC network with remote connections to 7 other offsite locations
. Worked with Windows and Mac systems
. Helped setup online grade system with Internet and Phone based access
. Traveled between schools to assist in Network setup and Expansions
. Installed new hardware in workstations and servers
. Provided Troubleshooting of Printers and Network
. Maintained and installed PC and Network Components
Objective Seeking Full-Time Employment and to Further my Knowledge or Network Support
Kaplan University - B.S. Information Technology – starting January 06
Pine Forest High School graduated in 98. Main Study Business Cooperative Education ( Worked Full - Time for Escambia county School Board )
NCTI courses completed
HSD Customer Service - Advanced HSD Customer Service
Broadband Technology -Basic Broadband Troubleshooting
Network Operations Support 1
Team Lead Managing support team Web design FrontPage and Dreamweaver Swish Max Some experience with Flash Php Perl In-depth knowledge of XDSL T1 ISDN VPN WAN LAN Wireless Network Design TCP / IP Creating Training Material and SOP's Cisco Routers VOIP Broadband and Internet Technology NetCool Remedy All Windows OS and Mac OS www.gulfcoastsupport.com
Appriver
Anti-Spam Rule Coder
. Monitored incoming mail servers for junk emails (spam)
. Created rules to block Viruses, Ad campaigns, Scams, and Identity Theft
. Monitored Rule base for poorly written rules and false positives (rules that block good e-mails)
Cox Communications
CCR Technical from 3 / 14 / 2005 to 9 /10 / 2005
. Provided tech support for internet and Cable services
. Provided support for e - mail and personal web space
. Provided assistance with Billing and Account Information
Mediacom
ISR tier 1, ISA Tier 2.5, NOC Operator Tier 3 from 3 / 10 / 2003 to 2 / 18 / 2005
. RMA ' d damaged and non - functional equipment
. Monitored nightly updates to head ends (upgrades, outages, systems changes)
. Created and monitored tickets in remedy and with AT&T
. Monitored and Escalated outages based on interface agreements
. Provided support for High speed data and Cable Services
. Provided support for Field techs working customer repair issues as well as testing SNR and Equipment Worked with Cisco, Cuda, and Sequoia Hubs, Switches, and Routers ( tested and setup connections, monitored outages and signal levels )
. Setup and supported residential and business e - mail services
. Handled abuse issues ( Spamming , Static IP addresses, Content downloads, and Hacking Violations )
. Worked to resolve circuit related issues and equipment replacement and repairs
. Maintained Records for current and future planned SMOPs and Outages
. Monitored CMTS for outages and service levels
. Provided Direct Support For Field - Techs and Technical Operation Managers
Sears
PCCC ( Personal Computer Customer Care )
Phone and E - mail based Support from 2001 to 2001
. Provided OEM support for Hp , Compaq , and Macintosh
. Provided troubleshooting for software and hardware.
. Scheduled repair services and assisted PC techs with hardware replacement
. Upsold extended service contracts
Network Telephone
Repair / Internet Support Rep from 2000 to 2003
Provided Phone based support for
Voice services such as
. Analog and digital telephony ( POTS , ISDN , and T 1 )
. Worked with Key / PBX systems, single & multi - line phones, single line devices, and line - sharing devices.
. Voice switch line translations
Data Services such as
. Transport and network protocol Ethernet , CAT 5 and other network cabling
. TCP / IP , UDP , DHCP , NAT , PAT , and Static routes
. Routing , Bridging , and Switching
. PC LAN and WAN configuration
. Programmed routers ( Netopia , Linksys , and Polycom )
. Helped with setup of new home and business networks with remote locations
. Setup and provided troubleshooting for VPN connections
. Trained new repair reps on routers and services
. SME ( system material expert ) created training material and user guides
Advantage Credit International
Tech Support from 1998 to 2001
. Provided support and Training for credit reporting software and Web interface
. Trained mortgage brokers on how to use software and interface with third party Mortgage software.
. Monitored NOC systems for pulling and merging reports
. Created CD burning system to bring CD production in - house rather than outsource
. Created Barcode System to track in - house equipment and assets
. Helped maintain Access databases and did nightly backups and monitored network
Pine Forest High School - Escambia County
Assistant System Admin BCE ( Business Cooperative Education ) worked At Pine Forest High School 1996 to 1998
. Assisted in supporting Novel 3.5 and Helped convert systems to Novel 4.0
. Supported 200 PC network with remote connections to 7 other offsite locations
. Worked with Windows and Mac systems
. Helped setup online grade system with Internet and Phone based access
. Traveled between schools to assist in Network setup and Expansions
. Installed new hardware in workstations and servers
. Provided Troubleshooting of Printers and Network
. Maintained and installed PC and Network Components
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