91TURBOSUPRA said:
i just want to share how well horsepowerfreaks delivers!!!!!they suck i ordered a headgasket from them by phone monday night and by today thursday its still not here. I called and they said they lost the tracking # and or :bsflag: they forgot to send it out!!!!!!!!!! i hate this!! i was doing a job for a customer too!!!!! so horsepowerfreaks SUCK :rant2:
This was legitimately my fault, and as I told Joe in my email before seeing this thread, I feel terrible about it. For the rest of you here's the story:
Joe (Lagged) calls Monday mid-afternoon, needs a head gasket ASAP (who doesn't
). I get his contact info then call all the warehouses that sometimes stock them until I find one with it in stock (normally these head gaskets are made to order with a 2-week average lead time). I call him back, let him know the options, and we decide on expedited shipping. I write the order up, make a note on the invoice about which warehouse has the gasket in stock but on the invoice
I forget to change the shipping warehouse from the default. :icon_redf The shipping department usually catches stuff like this, but this one slips through and the PO gets sent to a warehouse with a 2-week lead time. At this point, I assumed the MHG shipped out Monday night if we're lucky, or Tuesday morning otherwise. The tracking number is automatically emailed within a day of shipment so I think everything's hunky-dory.
Today, Joe calls and speaks with someone else (not me) and it isn't until I notice a cancel pop up that I realize what happened (at which point I immediately emailed him explaining what happened and appologized profusely).
Cliff Notes: I dropped the ball on this order, and am very sorry. I will add reminders to Microsoft outlook to check up on outgoing orders to thwart mistakes like this from causing any customer any unnecessary delay.
siman said:
Yeah, I just paid $20 shipping on a clutch line on 2nd day priority.....I ordered it monday morning......2 days should of been...well....WENDSDAY.....still isnt at my house.
If it isnt on my doorstep tonight....ughhhh :wtf:
Jonathon, I wasn't aware of an issue with your clutch line. I spoke with the tech making the line (they are made to order) on the phone personally between our phone calls Monday and he assured me he would have time to make it and get it out Monday night. I'll look into this matter first thing tomorrow am.
If anyone wishes to contact me, I respond fairly quickly to emails
jeff@horsepowerfreaks.com, and am almost always on AIM ("HPF jeff" during the day, "ma71supraturbo" @ night). My direct line is also listed in the signature. So feel free to contact me directly if you're the slightest bit curious about the status of your order or anything else.
