Yep. All franchises have region they belong too.debrucer said:Goodwill/Policy Adjustment is what they call it... it might have taken a factory rep to approve it. They also call them "secret warranties".
On a tangent, I did a 4Runner shortblock. This was 1999, and the 4Runner was a '92. It sent the rod through the block. Toyota said we could install a new shortblock, with out charging the customer.