So, I owe Domino's $60

[greg88]

I'm a delivery driver at Domino's and I really like it alot. Last Wednesday, I came out way over on my tips. I average about $50 (tips+gas) every night but last Wednesday, I left with $140.

Neither me nor my boss could believe it. We recounted my money at least three times with the same results. I asked my boss at least three times if I was going to be required to repay the money later (if they figured out what happened). I even offered to leave the money with her until everything was sorted out. She said "I don't see why you would need to, everything looks OK."

Well... guess what happened.:3d_frown:

The computer processed a credit card transaction incorrectly. It was a completely internal error... meaning no one could have known. The customer called back and let us know something was wrong. They were charged $60 extra.

My boss told me this today... a week later!!! The money is long since spent, as I told her it would be. The owner wants me to pay back the money but I don't think they can force me. They're software screwed up. They already payed me. They owe the customer. I shouldn't be required to pay for their mistake ...right?:1zhelp:

 

[dugums]

You did not earn the money.

If the IRS screws up and takes too much money from you and doesn't tell you until next year, should they keep it?

 

[Dunckel]

You did not earn the money.

 

[greg88]

You did not earn the money.

I agree.

If I would have known what was going on at the time, I would never have kept the money. I was assured that everything was OK. Now, a week later they want they're money. I just think that is a really big screw up on their part.

 

[Mr.PFloyd]

And if they fire you? lol.

 

[greg88]

And if they fire you? lol.

Well, I'd surely just pay before that.

 

[JustAnotherVictim]

Go work for round table.

 

[BorHor]

Go work for round table.

HAHAHAHHAHAHAHAH DAMN YOU RIC

 

[IJ.]

Just pay it back......

 

[slidebabyslide]

It's not up to you to pay the customer. It's the responsibility of your employer to pay the customer. Why would any one tell the customer " Oh i gave that money to my employee, i will ask him to give it back to you" Thats not good managing skills.

 

[savannahashlee]

They checked 3 times, and still said it was right.. therefore it is a mistake on their part, not yours..

 

[greg88]

It's not up to you to pay the customer. It's the responsibility of your employer to pay the customer. Why would any one tell the customer " Oh i gave that money to my employee, i will ask him to give it back to you" Thats not good managing skills.

That's exactly what I was thinking. When Domino's pays me cash at the end of the day, they should fully expect to never see that money again.

 

[slidebabyslide]

Don't give in and don't pay them. The customer can get there money back.

 

[gaboonviper85]

as sucky as it is.....this a situation for you to be a stand up honest man and give $60 to dominos cause it was an honest mistake and thats not you money....then its up to dominos to be honest and appolagize and credit the customer back his/her money.

Kinda blows but thats what an honest person would do.

 

[honestabe]

I work for Dominos here in Portland. If that kind of mistake was made, even after being checked 3 times, I would be required to pay back that $60. This is why I record how much of a tip I earn immediately after every delivery. If the numbers I come up with and my manager comes up with are different, we figure out what went wrong and take care of it.

Basically, pay the $60 back. It's not your money. If an employer over pays you, they will simply take it out of the next check usually. That's what happens in the Marine Corps.

Adam

 

[ThirstyMKthrice]

i used to deliver for pizza hut and one night we had a new manager and everything was out of order, 5 of my deliveries were long since cancled but they still charged me at the end of the night. i owed about 80 dollars. i said fuck it and quit, got a job for austins pizza in the rich part of town. way better tips. domino's wont give a shit. they have millions

 

[honestabe]

Smart drivers (like me) keep the drivers delivery reciepts so that at the end of the night I know where I delivered, how much the customers total was, how many deliveries I made, and how much my tips were from each delivery. I'm usually within a couple cents of what my manager comes up with.

Also, Dominos is a franchise. They aren't like Starbucks where every cafe is owned by 1 central company. My particular franchise is owned by a guy that franchises 14 stores so far, but it is very possible that the franchiser only has 1 store.

 

[ThirstyMKthrice]

i always wanted to keep organized... i dont deliver anymore though. quit about a week ago. i still remember when i first got the supra i knew that most of the peoples toppings were slid to one side haha

 

[honestabe]

Do you seriously think I'd deliver pizza in a 1J MKIII? Hell no! I got a Geo Metro 2-door for that. Damn site cheaper, more nimble, half the size of the Supra, and much tighter turning radius. Although even with a Geo, I'm still the fastest driver at my store.

Adam

 

[Jeff Lange]

I would give them the $60, but I would seriously consider leaving if they asked me to. That's a company error and the manager stated that it would not need to be repaid if the error was found.

That being said, it is just $60, but it should just be a write-off for them. It's chump change.