I have to deal with those women. Most of them are either trophy wives or daddy's little girl working on her MRS. degree because they would not make it in the real world. We had one with a BMW 7 series come in for a oil change this is how the convo went:
Her: I need to get an oil change.
Me: Ok, when was the last time you changed your oil.
Her: I thought it came from the factory with oil.
I kid you not. My boss gave me the STFU look. So I continued the convo.
Me: How many miles are on the car.
Her: About 35,000.
So to avoid the mess that changing her oil would cause I made up the excuse that BMW require a dealership only oil until the warranty runs out. Yea about an hour later I got a call from a BMW dealership. The mechanic wasn't too happy with her or me.