Sears won't warranty craftsman torque wrench?!?
- Thread starter Mr.Forks
- Start date
for shits and giggles, I went back to the first sears that I went to to try to turn it in again after I posted the pictures this afternoon. This time there was a different 'Head of the department' and different sales associates. Unfortunately the results were nearly the same. After asking for an explanation of the limited lifetime warranty from the manager and not receiving one, she called corporate or upper management or whomever and asked for them to send her a copy of the policy via email, after waiting for 45 minutes she still had not received an email I left, with her promise that she would call me personally when she received the email.
At this point, I'm not going to buy craftsman tools ever again, but I'm stuck on getting a replacement torque wrench. If I have to write hand written letters, call the corporate offices everyday, email everyone from sears, I will do what it takes to be a satisfied customer.
(side note: this set of sales associates and manager was actually quite helpful, polite, and patient. If it would have been them in the first place that told me my wrench wasn't warrantied I probably would have just bought another one on the spot.)
At this point, I'm not going to buy craftsman tools ever again, but I'm stuck on getting a replacement torque wrench. If I have to write hand written letters, call the corporate offices everyday, email everyone from sears, I will do what it takes to be a satisfied customer.
(side note: this set of sales associates and manager was actually quite helpful, polite, and patient. If it would have been them in the first place that told me my wrench wasn't warrantied I probably would have just bought another one on the spot.)
I have always known that sears doesn't warranty their torque wrenches for life, only 90 days or a year. :dunno:
They've always been good to me, replacing really old wrenches with newer version counterparts.
I'm not aware of any of the high quality companies that offer lifetime warranties *on torque wrenches*
They've always been good to me, replacing really old wrenches with newer version counterparts.
I'm not aware of any of the high quality companies that offer lifetime warranties *on torque wrenches*
Last edited:
Probably my fault... I used to buy craftsmen tools all the time because every tool with a lifetime replacement warranty is a hammer/pry-bar/breaker bar...
They got wise.
They got wise.
My friend has broken four 1/2in wrenches now using the above purposes, hah. They exchange them every time like their policy states.
Thought for sure this would have come up by not, but i guess not.
I worked in Lawn and Garden for a year, and dealt with warranty exchanges daily, and cross sailed into Hardware/Tools daily.
ALL Craftsman Hand tools without electronics have lifetime warranties. Ratchets, Wrenches, Screwdrivers, etc.
ALL Torque wrenches have 90 days.
ONLY Torque wrenches with the Physical measurement bar(Beam Wrenches) are lifetime:
ALL Digitorques and TurnTorques are only 90 days.
HOWEVER, If you are smart, you can have a Lifetime Digitorque or TurnTorques.
The Loophole?
Keep it looking spotless, and dont bring in your receipt. Tell them your dad bought it for you two months ago.
They will attempt to look up the receipt. Simply plan ahead and tell them he doesnt have a credit or debit card. Do not give them his phone number.
Feel free to PM me for any more advice, loopholes, and tips.
I worked in Lawn and Garden for a year, and dealt with warranty exchanges daily, and cross sailed into Hardware/Tools daily.
ALL Craftsman Hand tools without electronics have lifetime warranties. Ratchets, Wrenches, Screwdrivers, etc.
ALL Torque wrenches have 90 days.
ONLY Torque wrenches with the Physical measurement bar(Beam Wrenches) are lifetime:
ALL Digitorques and TurnTorques are only 90 days.
HOWEVER, If you are smart, you can have a Lifetime Digitorque or TurnTorques.
The Loophole?
Keep it looking spotless, and dont bring in your receipt. Tell them your dad bought it for you two months ago.
They will attempt to look up the receipt. Simply plan ahead and tell them he doesnt have a credit or debit card. Do not give them his phone number.
Feel free to PM me for any more advice, loopholes, and tips.
Mondo;1405481 said:
unfortunately, that's not an option for me,
My torque wrench is at least 10 years old, most likely more I remember using it when I bought my first truck, and I think that's what i purchased it to work on.
They couldn't even find the part number on their computer.
Mondo;1405596 said:
Mondo, is the 90 days replacement only, or can you get a refund, provided you have a reciept. the window for my wrench (where you can look in to see the number is like cracked, cloudy on the inside not external damage) I was just thinking i could buy a new one then return the old one a few weeks later.
lewis15498;1405608 said:
Refund with a receipt yes. If you bitch enough, without a receipt, but on a gift card.
Or they can look it up if you paid with card.
I would just get a swap for a new one, since its under 90 days, and then go back later and return it, just to save the headache. Obviously make sure its the exact same one. The SKU numbers are branded on it somewhere.
Going to be a 5 digit number.
Mondo;1405877 said:
lol. A couple years ago, i burried, and i mean burried a truck in the mud. 4 other people got stuck trying to get me out. Solution: went to 24hr walmart (was middle of night) Bought 6 30ft tow straps, and some else pulled everyone out from a nearby parking lot. Hosed them off a little but they were still covered in mud. Brought them back and said they were defective and stretched. got all my $$ back.
first of all dose anyone on here work for sears? because you are all wrong lol. idk what sears you are going to but the torque wrenches are covered 100% for the ones that are three years or older. once you replace it it is only covered for one year NO MATTER WHAT HAPPENS TO IT!!!!!!!!!!!! you may ask how i know this well its because i work at sears and i am a manger of the hardlines department ie i know the policies. i'd say if you lived anywhere around me i would follow policies and give you a new one. i have many ways of going around these so called policies :icon_bigg
suprachick22;1406146 said:
If you could offer me some advice, I'd appreciate it.
I've gotten nowhere with customer service, and going to my local store is an even greater effort in futility.
Customer service tells me its covered, the store wont do it
It's like being stuck in a circle of stupid.
Go to another store. I went to replace my rusty socket bits and they flat out denied me. So I went to the Sears in the rich neighborhood and they exchanged it with no drama.
Mondo;1406889 said:
actually no. we are very strickt on our policies. but if you know craftsman warrienties like i do they are covered, 100% but not the new one. they were even stated on the packaging. but what do i know im only a manager who's worked in tools for a long ass time.