Need advice on what to do with the toyota service department.

[AR_91SupraTurbo]

I Just got my car from toyota after spending 1,100 on work and repairs.

• Valve cover gaskets
• Two drive belts
• timing belt
• water pump
• turbo coolant line
• front and rear engine seals?-- I'm not sure if that's right
• dyed the oil check for other leaks

There's more. I couldn't remember all of it.
They tested for a bhg and it was fine.

The check engine light comes on three blocks from toyota. Call the service rep back and tells me to bring it back in the next day. It runs/idles fine, so I limp it home and park it. Start it later in the day and no check engine light.

Drove it this morning to work, ran fine. On my back from work, I hear a loud "pop' and then a "clunk, clunk, clunk." Clutched it and pulled over. I thought a belt snapped. Turns out, the radiator fan shroud is floppin' everywhere. The shroud broke into large pieces, broke 2 fins on the fan and blew off the overflow coolant line off the radiator. Picked all the shit out, reconnected the line and drive straight to toyota.

Toyota looks at it, again. He didn't tell me what engine code it was throwing but all he told me was it was a knock sensor and that it had "reseted" itself.

The fan shroud punctured a small hole in the radiator and they want 600+ dollars for a new radiator. I asked him if it was covered under my warranty and told me no because they didn't work on the radiator.

I think their bending me over and giving it to me dry after I've spent an arm and a leg, already.

What to do? I think they should fucking pay for it.

 

[PROJECT N00b]

I think, you should just buy a koyo radiator and just handle it yourself. That way you'll have piece of mind knowing you did it yourself.

 

[mkIIIman089]

I don't know if you will ever be able to prove if they did do anything... whether or not they actually did. Worst you can probably do to them is never go back.

My advise is, if you feel comfortable, do the work yourself. Replacing a radiator is a super easy job, only the most basic hand tools are needed to boot.

 

[Big Wang Bandit]

The diddn't touch the radiator? But they replaced 2 drive belts?

Thats bullshit, Someone fucked up, and obviously removed the fan shroud to get to the belts/fan

Which belts did they work with?

Bty engine seals I am thinking front main and rear main. They probably took a lot of crap out to get to those, or at most, the whole engine.

Don't put up with their shit. Go to the dealership manager and tell him whats up. They diddn't put the fan shroud on correctly and busted your fan and radiator.

 

[the t3d]

The diddn't touch the radiator? But they replaced 2 drive belts?

Thats bullshit, Someone fucked up, and obviously removed the fan shroud to get to the belts/fan

Which belts did they work with?

Bty engine seals I am thinking front main and rear main. They probably took a lot of crap out to get to those, or at most, the whole engine.

Don't put up with their shit. Go to the dealership manager and tell him whats up. They diddn't put the fan shroud on correctly and busted your fan and radiator.

^^^i agree!

 

[Justin]

being served with a small claims notice makes alot of people shape the fuck up, real fast.

 

[GrimJack]

It's not possible to replace the front main oil seal with the fan shroud still in the car, therefore, they took it apart.

The price they have charged you so far is quite reasonable, considering they have to pull the transmission to replace the rear main oil seal.

 

[Blackfin]

Stick to your guns. I once had a timing belt replaced and the car ran like crap in the way home. The timing was off by 60 degrees off and several valves got bent (nissan pathfinder). The dealership didn't give in to easy. Replacing the valves is a lot of work. But I spoke intelligently about the problem and held my ground. They grudgingly replaced the valves and got things right once it became clear I was not going to disappear.

Make sure you are talking to the boss. Be respectful but be clear and confident with your position that it is obviously their fault. If you are not real knowledgeable about the steps needed to replace the things they replaced bring someone in with you who is. The fact is I cannot imagine them replacing the front seal, drive belts, timing belt and water pump without pulling at least the upper fan shroud off.

 

[jdub]

These guys are right...you have to remove the fan shroud AND radiator. Same as if you were replacing the timing belt. This might help to prove your point with the dealer:

http://www.cygnusx1.net/supra/Library/TSRM/MK3/manual.aspx?S=EM&P=22

 

[pimptrizkit]

agreed

stay level headed, and it should all clear up

most of the job sound fairly easy and they could have stuck a greenhorn on it, which would easily turn into a mistake if he felt rushed or needed to be some where.
he's team boss probaly dropped the tranny and did the rear main while other worked around him.

shop foreman or service manager is who you want to talk to,

if the damages are clearly from the part becoming loose and you do not work on the car then it's their bad and need to replace it,

toyota wants to keep their customers and not fight for new ones, they make more money in the long run, so fixing small problems here and there shouldn't be a hassle once it's clear it's their fault.

 

[Nick M]

Or they didn't change a front crank seal, and rear main. Not based you the low price of repair....

 

[Jeff Lange]

Also, since the rad fan is mounted to the water pump, it needs to be removed if you're replacing the water pump. It's not that easy to take out the fan, clutch, and water pump without removing the shroud, etc, lol.

Check your invoice, I would expect a breakdown of time spent on each job, and prices, etc. Check for any anomalies. Sounds to me like they forgot to mount the shroud properly and it hit the fan.

 

[Supra469]

The diddn't touch the radiator? But they replaced 2 drive belts?

Thats bullshit, Someone fucked up, and obviously removed the fan shroud to get to the belts/fan

Which belts did they work with?

Bty engine seals I am thinking front main and rear main. They probably took a lot of crap out to get to those, or at most, the whole engine.

Don't put up with their shit. Go to the dealership manager and tell him whats up. They diddn't put the fan shroud on correctly and busted your fan and radiator.

Stick to your guns. I once had a timing belt replaced and the car ran like crap in the way home. The timing was off by 60 degrees off and several valves got bent (nissan pathfinder). The dealership didn't give in to easy. Replacing the valves is a lot of work. But I spoke intelligently about the problem and held my ground. They grudgingly replaced the valves and got things right once it became clear I was not going to disappear.

Make sure you are talking to the boss. Be respectful but be clear and confident with your position that it is obviously their fault. If you are not real knowledgeable about the steps needed to replace the things they replaced bring someone in with you who is. The fact is I cannot imagine them replacing the front seal, drive belts, timing belt and water pump without pulling at least the upper fan shroud off.

Very well said BlackFin!!

 

[Piratetip]

Results?

 

[quake]

I Just got my car from toyota after spending 1,100 on work and repairs.

• Valve cover gaskets
• Two drive belts
• timing belt
• water pump
• turbo coolant line
• front and rear engine seals?-- I'm not sure if that's right
• dyed the oil check for other leaks

There's more. I couldn't remember all of it.
They tested for a bhg and it was fine.

The check engine light comes on three blocks from toyota. Call the service rep back and tells me to bring it back in the next day. It runs/idles fine, so I limp it home and park it. Start it later in the day and no check engine light.

Drove it this morning to work, ran fine. On my back from work, I hear a loud "pop' and then a "clunk, clunk, clunk." Clutched it and pulled over. I thought a belt snapped. Turns out, the radiator fan shroud is floppin' everywhere. The shroud broke into large pieces, broke 2 fins on the fan and blew off the overflow coolant line off the radiator. Picked all the shit out, reconnected the line and drive straight to toyota.

Toyota looks at it, again. He didn't tell me what engine code it was throwing but all he told me was it was a knock sensor and that it had "reseted" itself.

The fan shroud punctured a small hole in the radiator and they want 600+ dollars for a new radiator. I asked him if it was covered under my warranty and told me no because they didn't work on the radiator.

I think their bending me over and giving it to me dry after I've spent an arm and a leg, already.

What to do? I think they should fucking pay for it.

call toyota direct and get the number for the local toyota rep that handles that dealer if they wont give you the number get it from the next closest dealer. The rep will take care of that shitty svc. manager. They should take care of the belts, fan, and new shroud and radiator for free. Probly not the engine light.

 

[Kylar27]

I think, you should just buy a koyo radiator and just handle it yourself. That way you'll have piece of mind knowing you did it yourself.

Yeah why not shell out a bunch of money for a new rad, new fan and shroud. You will learn something from doing it yourself right.... :3d_frown:

Why should he have to shell out all that cash because some numbnutt tech probably forgot to put everything back together the right way?

I agree with alot of what the others have said. Be very firm but dont get disrespectful. Give them facts, you cant argue facts.

 

[CPT Furious]

Fight the power! As Jeff said, you can't change the water pump without touching the other stuff...that dealership owes you.

On a side note, another reason not to trust the dealer is a friend of mine went to the local dealer to change the clutch for him and when he drove off, 2 blocks away his motor seized. Why do you ask? Because some dumbs**t pulled the oil drain plug thinking it needed an oil change, realized it, put the plug back in, but didn't refill it. They said they had nothing to do with it.

Keep in mind he had done his own oil change 2 days before and I can verify he did the job right himself. In the end, he sold it to the dealer and they tried to sell it for profit...bastards.

 

[Jeff Lange]

I think you should print this and take it in with you, it's the factory manual on replacing the timing belt. Read step 1.

 

[Doward]

And let them know that they've been pwned by Mr Lange.

 

[CPT Furious]

CLASSIC!