MDC motorsports

[mkiiSupraMan18]

You all should deal with MDC on a personal level... I have and it's not exactly the best experience of your life.

He doesn't attempt to make things easy for you. Tells you one thing and completely looks the other way.

I said it before, and I'll say it again:
He's good at what he does, but his customer service is shit. Plain and simple.

Hell, guy wont even TRY to help out one of his friends/spokesmen. It's freaking sad.

I'll post the situation if I need to.

*edit*
Personal level does not mean 'I ordered stuff from him and he was great...' personal as in, 'so I was in his shop and we were.....'

 

[Doward]

If Jon's customer service is shit, why did he personally track down a good turbine shaft for me, and even though I offered to pay him for it, since he lucked out and got it for free, he passed the savings on to me?

That's going above and beyond, in my book.

The *only* complaint I've ever seen about Jon up until now, is that he can take a while to get back to you - as busy as the guy is, that's understandable.

Think about it, if he's spending the extra time to answer someone's questions (Shythead Dumas) or track down a very hard to find part (myself) then he's not able to get right to every single person at the same time. I've no problem waiting a little extra, to know that when it's MY turn, I'll get that top-notch service.

Sounds to me like a couple of guys getting all bent out of shape, because a one man shop didn't get back in contact with them instantly. :3d_frown:

Lagged: I don't think Jon should warranty the turbo, for one reason - the MAIN REASON that this 'other shop' is saying the turbo died from (off center bore on the housing) is PHYSICALLY IMPOSSIBLE TO DO, due to the compressor wheel not being able to be inserted into the housing.

If the housing had been bored off center, there would have been no way to bolt the housing on the turbo, and still have the compressor wheel on the turbine shaft. I call BS on that so called 'inspection'

 

[Poodles]

I agree Doward, and MDC mentioned this...

 

[mkiiSupraMan18]

^ Taking 5 mins to come by and unlock his shop so me and another Member could pick up his Supra so we could put an engine in it... ?

Telling him he'd be home at 8:30... we were there until 10:30... no sign/contact...

Not telling his dad we'd be by... we woke him up ~11 because we wanted to get his car so it could actually have some work done to it.



~25 missed calls from me, who knows how many from the other guy... we both get the same text 'just got back from hunting, whats up?' WTF are ppl hunting in Southern IN on a cold fall night ~midnight?


Go ahead, stick up for him. I invite anyone to come to Columbus, IN any evening and ask some of the import guys about Jons service record. It's not good.


Why am I getting involved in this? It amazes me how someone could volunteer to help someone out when they truly need it and do everything in their power to fuck it up. I'm not expecting a cent from him for doing all this crapp w/ his car. He's a friend to me and I'm trying to bend over backwards so he can get back to having a car to drive. Hell, thanks to all the BS last night, we didn't get then engine out until 4am... THATS the kind of bend over and take it like a champ that Jon should be doing to get + posts to revamp his appearance. It's complete and total bullshit.

But whatever...

*edit*
and dont even get me started on my thoughts of him, esp now.

Just a little taste:
a mkIII 'expert' that needs help because a mkII is too 'complicated'... come the f on...

 

[GrimJack]

Ok, here's my 2 cents.

First and foremost, I refuse to take sides unless I can inspect the turbo myself. It's literally impossible to say who is at fault, or even what went wrong, when you are getting 3 different stories from 3 different parties OVER THE INTERNET.

With that in mind, some of the details from peachtits' mechanic do not ring true.

You DON'T pull a newly built engine for 'Blowing out crazy amounts of smoke' unless you have reason to believe that you built it wrong. You diagnose the problem in the car - this is a trivial task. Then you take out the faulty part and fix / replace it.

A turbo with the characteristics described would be child play to diagnose. It would have trouble building boost, if it would spin at all. When you have a Turbo Supra that has no power, doesn't build boost very well / at all, and blows smoke, what do you check FIRST? Everyone here knows the answer to this, we probably have this question come up a dozen times a week!

So, yes, I have some serious doubts about peach's mechanic.

Oh - and about Jon going off - I don't know the circumstances that led to it, so again, I'm not going to be judgmental.

Will this stop me from using Jon's services? Not at all. Seriously, this makes his record, what, 1 complaint in 1000? Well, outside of the slow communication issues we've seen (from a number of the vendors, not just Jon, I might add).

 

[WeDgE]

Put it all in perspective...if *you* had to deal with this guy, would you be sugary sweet? Everyone has a breaking point, business owner or not.

 

[cnewingham]

Jon is awesome and has taken care of me more than once. I could give 2 sh!ts less about him responding to my pm's instantly as he works like the rest of us. I cant get on the computer everyday either. Ask Jon how many pm's he recieves a day and that might have something to do with it also. I was just talking to another vendor on here and he was telling me that he always has over 1000 pm's in his box and he checks them regularly.
Personally I think it is mechanic error period but thats just my .02

 

[Facime]

a couple of thoughts on customer service, let me offer two possible ways to handle difficult situations. (keep in mind that as the manager for a large computer sales company I was faced with any number of situations that may or may not have been our fault, but we dealt with them the same way as a general rule)

1. If you want to keep the customer, the customer is always right. That doesnt mean they can just demand anything they want, it simply means as YOUR customer (that you generally want to keep as one) you need to listen to what they have to say with an open mind.

OR... If you dont care about your reputation or any repercussions of how you handle them, then treat like a liar, idiot, child, inferior all in the public view. Furthermore if you dont care, and you are not in the public view, you can do anything you want like refuse to answer your business phone because you prefer not to deal with someone.

2. Once faced with a situation where your workmanship or quality are brought into question, immediately offer to examine the item free of charge to determine if there was possibly something that slipped by your quality control the first time around.

OR... If you dont care at all about how it looks or how it might affect your business, it would be a good time now to claim ignorance and blame the other persons installer, or outside inspection and claim possible foul play because you know there is no way in hell that even if you did screw up you are going to offer a refund anyway so its best now to shame that customer and call into question their honesty at least if not in fact their upbringing/questionable parentage/IQ.

3. People are human, they make mistakes. That means not only is it possible the customer made a mistake but it means you too are in fact fallable. Its usually a good course of action to assume both may be the case and attempt to prove one way or another what IN FACT happened before you fly off in a rage.

OR...never admit you could possibly be at fault because then everyone would question you and you would get no business. Its far better to simply berate a customer and hope they will go away and that you can sweep it all under the rug before it hurts your reputation.



I know nothing of this situation in particular and any similarity to actual events is purely coincidental. Instead I would simply ask that as buyers you be aware of who you are trying to do business with. If you have fears about going to one vendor, try talking to another. There is no harm in shopping around. I for one value customer service over all else because good customer service makes me feel like I gave over MY hard earned money to someone that deserves my business. Ive never dealt with MDC so I can offer no opinion on that front, but I have dealt with other vendors here from SM and elsewhere that I simply wont do business with again. Its my right as a consumer.

Given what I read in this thread, if it was me that was in Jon's position, I would have initially said, send the turbo back to me and I will look it over. I would further add Im not making any promises as to any refund and make sure the customer knows that anything I offered to do AFTER inspection would be purely out of good will as the item was obviously out of warranty period, BUT if found to be caused by the failure of my own workmanship I would offer to do whats right. But hey, maybe thats just me.

 

[rakkasan]

You all should deal with MDC on a personal level... I have and it's not exactly the best experience of your life.

He doesn't attempt to make things easy for you. Tells you one thing and completely looks the other way.

I said it before, and I'll say it again:
He's good at what he does, but his customer service is shit. Plain and simple.

Hell, guy wont even TRY to help out one of his friends/spokesmen. It's freaking sad.

I'll post the situation if I need to.

*edit*
Personal level does not mean 'I ordered stuff from him and he was great...' personal as in, 'so I was in his shop and we were.....'

What is your point? Seems like you're pissed because you didn't get something for free. You have to pay to be a customer, which you didn't, yet you say his customer service is shit? I don't get it....

Peachtits story has more than a few holes in it, IMO, and Jon had rebuilt a 60-1 CT for me in the past that he refunded without question. Why? Because I inspected it immediately & noticed a problem, then I called him & he had me ship it back to HIM for inspection. The problem couldn't be fixed, so he refunded my money. He gave me a smoking deal on a T4 too.

You see, I followed not only his return policy, but common sense too.....

 

[Doward]

Given what I read in this thread, if it was me that was in Jon's position, I would have initially said, send the turbo back to me and I will look it over. I would further add Im not making any promises as to any refund and make sure the customer knows that anything I offered to do AFTER inspection would be purely out of good will as the item was obviously out of warranty period, BUT if found to be caused by the failure of my own workmanship I would offer to do whats right. But hey, maybe thats just me.

Damn good idea, and Jon was talking to me about this yesterday - but one huge question popped up - as far as Jon knows, the turbo was given back to Peachtits in pieces.

How can anyone possibly know if the turbo parts are indeed the parts that were originally sent to be inspected?

As GrimJack pointed out (as I and others have as well) - the mechanic and inspection routine seem very suspect in this, and I don't blame Jon for simply saying "hey, I'm busy, you verbally attacked me, no extra help outside of warranty for you"

In my line of business, you'll find the amount of extra effort I will put into a project, is directly proportional to the attitude of the customer.

 

[Poodles]

Damn good idea, and Jon was talking to me about this yesterday - but one huge question popped up - as far as Jon knows, the turbo was given back to Peachtits in pieces.

How can anyone possibly know if the turbo parts are indeed the parts that were originally sent to be inspected?

As GrimJack pointed out (as I and others have as well) - the mechanic and inspection routine seem very suspect in this, and I don't blame Jon for simply saying "hey, I'm busy, you verbally attacked me, no extra help outside of warranty for you"

In my line of business, you'll find the amount of extra effort I will put into a project, is directly proportional to the attitude of the customer.

DING DING DING!!! WE HAVE A WINNER!!!

You attract a lot more flies with honey than vinegar. You have a bad attitude you're getting nothing from me. Period. I've worked around people for years, and that rule stands. IF you're nice, respectful and understanding, then I will take care of you. If you're a jackass you're getting nothing but the book, so if it's out of the period to be returned, SORRY!

But like I said, we can't know the entire story, and until it's brought to our attention (which it might not be because it's really not our business), we'll never know.

 

[Disced]

I bought JOn's car from him.. He's a stand up guy; told me everything wrong with the car before my friend and I flew out.. Rented us a hotel room for the weekend, took us out for breakfast, picked us up from the greyhound when our flight got delayed and had to get on 'the dog'.

I completely agree with the way he handled the situation. In fact, I would have handled it the exact same way.

A year? ANd the mechanic did what? TOOK THE WHOLE ENGiNE APART AGAIN? that makes me think.. LOLOLOL

I'm sorry but... This is a big learning experience for Peach boy. Do your own work; diagnose your own problems; don't send shit out to random companies. Random companies are 99% of the time full of shit... trust the people who are in the community.

Quick example.

I blew my turbo 3 weeks after rebuilt.. Turns out v-band clamp wasn't tightened on rear housing. I took it to 3 different turbo rebuild shops; and they all said the whole center section is toast.. I have to buy a new one. I e-mailed Jon since he was the person who rebuilt it and he said the turbo can be rebuilt 100% no matter how badly the bearrings are shot as long as the housings aren't fubared, which they aren't.

 

[Quin]

The warranty was 9 months expired and the guy had a questionable mechanic AND he took it to another shop. I would have said no, too. It sounds like peachtits started the shitty tone, so I completely support Jon for responding in kind.

MDC - 1, Whiny shithead - 0

 

[foreverpsycotic]

You attract a lot more flies with honey than vinegar. You have a bad attitude you're getting nothing from me. Period. I've worked around people for years, and that rule stands. IF you're nice, respectful and understanding, then I will take care of you. If you're a jackass you're getting nothing but the book, so if it's out of the period to be returned, SORRY!

god, i wish i could do that in my line of work. i have to remain nice to people no matter how nasty they get.

 

[Poodles]

so do I, but there is way to get around those rules and not get fired...

 

[Doward]

Heh, considering I run the show, I don't have to worry about getting fired

 

[Shytheed Dumas]

If you really want to waste $500, then take lagged's advice.

and from what hat are you pulling that number out of?

Mr Tits said at one point that he was out over $500.

Now, if I'm not mistaken a small claims suit would have to be filed in Indiana. Court costs are probably under $100. Mr Tits would need to attend the trial in order to win a judgement. Airfare from Buffalo in upstate NY to Indy is $150 with a month's notice. Car rental for a couple of days with gas/insurance would be another $150. Hotel would be another $200. That's $600 before incidentals.

So, recoup that in a judgement, right? Nope. The law doesn't care about "it would have been nice for Jon to do this or that". His web site has a warranty policy that is clearly posted and understood. It was breached in a couple of ways, it's clear that Mr Tits became abusive at some point and common sense wasn't used. Judgement for MDC, and out another $600 or more, IMO.

 

[Boost Lee]

Speaking on behalf of the situation and scenario:

It doesn't matter if you're a one-man business or a mulit-billion dollar company with thousands of employees across the nation.
Customers always come first - There's no doubt here, but you can only draw the line so far before it gets out of hand.

I work at one of the largest electronics retail stores in the US, and I can say we are 100% trained and based off of customer service...But when someone comes in with threats/cussing/verbal abuse...It's only in policy to draw the line somewhere.

There's a whole lot of "If it were me", "In my opinion"'s in this thread.
We're here for discussion and hearing different points of views, but lets come to reality, people...
It's clearly stated on the website, listed throughout multiple and random posts throughout this site, of what the warranty covers and for how long.

It's clearly out of warranty. -Done deal.
At this point: It would be out of 100% pure kindness to offer to inspect it/service it/fix it/refund it...That decision is up to us.

That decision is also based on how it's handled by the customer.
Yelling, screaming, rude comments/messages and 'over the edge' responses will determine if or how we handle the situation. That decision has been made.

This board is all about opinions, but lets be realistic and look at it from a company/business aspect. There is only so much one can offer after 9 months out of warranty and not following return/inspection policy by sending the unit to another company.

-Jeff

 

[lagged]

Mr Tits said at one point that he was out over $500.

Now, if I'm not mistaken a small claims suit would have to be filed in Indiana. Court costs are probably under $100. Mr Tits would need to attend the trial in order to win a judgement. Airfare from Buffalo in upstate NY to Indy is $150 with a month's notice. Car rental for a couple of days with gas/insurance would be another $150. Hotel would be another $200. That's $600 before incidentals.

So, recoup that in a judgement, right? Nope. The law doesn't care about "it would have been nice for Jon to do this or that". His web site has a warranty policy that is clearly posted and understood. It was breached in a couple of ways, it's clear that Mr Tits became abusive at some point and common sense wasn't used. Judgement for MDC, and out another $600 or more, IMO.

see, it dosnt matter what kind of warranty MDC offers, if a product was purchased that was defective the customer is entitled to a full refund.

 

[MDCmotorsports]

First, let me start by saying thank you for the support of my loyal customers and positive fellow supramania members.

You guys make me want to continue on in my business, even though times, situations and customers get tough and impossible.

Second, let me apologize to the community for me not showing leadership, strength, restraint, and integrity for the manner in which I replied to peachtits.

The truth is, Im human. We all have our breaking points. Peachtits found mine.

Frankly, Mr. Peachman (peachtits) comes accross as a spoiled little brat, no matter his age, that has reached the agreement with himself that every thing is owed to him, no matter the responsibility of the cause.

This infuriates me to no extent. I do not owe you money, compensation, or even my time for your ignorance.

As for my reply to him, I felt no need to candy sugar coat it or put it in politically correct babel.

Therefore I posted the way I did. I posted in a way that showed no care, remorse or even concern for his problems due to his tone, ignorance and attitude towards me and my company.

As I stated in my reply, "A shitty posts deserves a shitty reply."

Next, I would like to address all the nutswingers, ball fluflflers and instigators here on the board that posted in this thread.

I address you because you know who you are.

You are the ones who come to a thread just to see blood, failure, and carnage.

You are the ones to speak quickly and derogatory about MDC, even though you have NEVER spent money with MDC or even used an MDC product.

You are the ones who want something for free, just because "MDC owes me."

You are the ones who suffer from anus-hurt'us-maximus.

You are the ones that have come to the illogical mindless conclusion that MDC should go to the ends of the Earth, to the Moon and back, drop every thing at a moments notice, and cancel all plans just for your convenience and prosperity so that your world can continue to spin. ALL FOR FREE.

And because you are the ones who qualify with these attributes, you are nothing more than detrimental to the community and the common good.

You are the ones who need think more and say less.

Last, Mr Peachman. Your turbo will not be refunded. I will not answer your request for refund emails, pms, or phone calls. I WILL answer any other inquiry you have.

For the other members that have VALID complaints and faced frustration and anger with not only myself, my company, and my products, I again publicly and humbly apologize to you.