americanjebus said:im not looking to sue, i just wanted to know wut you guys would do.
im just bringing up the fact that they are distributing bottles of frappucino with glass in it. Wouldnt you like to know that they are doing something to stop it from happening again? All i really want is a "Sorry, were actually going to do something about this to keep it from happening again." I dont want to be that stupid lady that sued McDonalds for not labeling their coffee "HOT" or labeling their french fries "fatty".
I would think calling and getting the name of a few people who matter and have decision making power within the Star Bucks corporation, and sending those people a well written letter stating exactly what happened, and that all you want is an apology and solemn promise to look into the cause of the glass in the container with an eye toward prevention of a reoccurance would accomplish just that. You might even get a gift certificate for a latte or something.