well he definately defended himself, seems like it was more his employees then him self and he even offered a fix but the guy took his car to the competition thats a big kick in the ass. basically saying f**k you for all the work you've done when he offered to fix it a third time properly and have a third party inspect it for him. Not to mention the guy caused the wait, although the fact their is multiple complaints either shows the owner has too much faith in his employees or isn't around to keep a eye. Although shit does go wrong, but all I see besides the GTR is a 350z and a lotus with problems at FP. pretty good for a decade of modifications lol