i have a rear end comming in UPS, its suppose to be delivered today, i checked the tracking and when it got to my neighboring town it said the package was damaged and the status read exception, will they still send it on over or will they have to hold it till they figure out the damages?
Exception on ordered product
- Thread starter 89boosted
- Start date
89boosted;1042533 said:
hmm,
you know there is this beautiful invention that just came out. It is called a telephone. You press the digits in a certain sequence and you are able to talk with someone, real time. Perhaps this "UPS" has a number which you can call?
:icon_evil
They will more than likely still deliver it. As there process goes, your next step will be to inform your shipper that HE needs to make a claim. Only the shipper can do that. After he files that claim, they will send out someone to look at it. That's where it gets sticky, and you should pay attention to this.
Their official answer to almost every claim is to say that it had insufficient packaging. Keep all packing material that is with it, and it's up to you whether you add to it before they get there. They will deny the claim, hoping that it will be dropped, and the claim will never have to be paid. Have the shipper complain, and stay with the claim. If he is persistent they will sooner or later pay it. The claim will be paid to him, and you will have to get a refund or replacement out of him. Keep a good open communication with him, because all you have to go on is his word about getting the claim paid or not.
UPS is self insured! It is in their best interest to not pay a claim.
You have my permission to copy any of this and send it to the seler to let him know what to do, but I'd advise you not to send him the part about him being the only way you'll know.
Their official answer to almost every claim is to say that it had insufficient packaging. Keep all packing material that is with it, and it's up to you whether you add to it before they get there. They will deny the claim, hoping that it will be dropped, and the claim will never have to be paid. Have the shipper complain, and stay with the claim. If he is persistent they will sooner or later pay it. The claim will be paid to him, and you will have to get a refund or replacement out of him. Keep a good open communication with him, because all you have to go on is his word about getting the claim paid or not.
UPS is self insured! It is in their best interest to not pay a claim.
You have my permission to copy any of this and send it to the seler to let him know what to do, but I'd advise you not to send him the part about him being the only way you'll know.
Gotta wonder just how you damage a Mk3 Diff though 
(maybe they think the axles broke off and have been lost)
(maybe they think the axles broke off and have been lost)
I was wondering the exact same thing lol, well this sucks i hope the process gets through quick, how woud they know if its damaged or not? lol do they have the right to open the package? unless somehow it got ripped open, i have no idea...
Matt
Matt
IJ.;1042580 said:Gotta wonder just how you damage a Mk3 Diff though
(maybe they think the axles broke off and have been lost)
It could be ANYTHING...
Could've fallen free of the packaging and one of the fins on the housing chipped or cracked
Could've fallen from the housing and damaged the input mount
Could've fallen out of its box, killed three employees and now they're just trying to decide who to sue... sender or receiver.
OR the package could have been damaged to the point where it was no longer serviceable and they're concerned that the contents may have been damaged and are awaiting the inspection of a superior and possibly the decision of the shipper. As the receiver they won't tell you much.
Could've fallen free of the packaging and one of the fins on the housing chipped or cracked
Could've fallen from the housing and damaged the input mount
Could've fallen out of its box, killed three employees and now they're just trying to decide who to sue... sender or receiver.
OR the package could have been damaged to the point where it was no longer serviceable and they're concerned that the contents may have been damaged and are awaiting the inspection of a superior and possibly the decision of the shipper. As the receiver they won't tell you much.
If the package really didn't have sufficient packaging, and that 100 pound pumpkin is able to move, it will find it's way out. The moving parts that the axles bolt to are similar to a wheel hub, and have studs that go thru the holes in the axles that a nut goes onto. They are probably easily bent if dropped. Those studs would also be the diffs best friend as it tries to find a way out of the box.
Somebody correct me if I'm wrong on that. The studs may be on the axle side, I don't remember.
Getting the axles off of the diff once the bolts are off of it, is the hardest part of getting the thing out of your car. I've pulled several as I have parted cars out, but I've never installed one. I can lay under the car, and pull one in an hour or so depending on how difficult the axles want to be. Surely with a lift and air tools a shop can do it much easier.
Does anybody have any tips on getting the axles off of the diff? I've never looked at any type of instruction on doing it.
Somebody correct me if I'm wrong on that. The studs may be on the axle side, I don't remember.
Getting the axles off of the diff once the bolts are off of it, is the hardest part of getting the thing out of your car. I've pulled several as I have parted cars out, but I've never installed one. I can lay under the car, and pull one in an hour or so depending on how difficult the axles want to be. Surely with a lift and air tools a shop can do it much easier.
Does anybody have any tips on getting the axles off of the diff? I've never looked at any type of instruction on doing it.
noah89t
get naked & boost a supra
when i drove for fed-ex, if a package came down the line on its way to my truck damaged, we would open it and inspect it. if the box was crappy, we would repackage it. it sucks when people ship things in crappy boxes. if the package was glass or you could hear the broken moving parts, the manager would have to inspect the package and make the decision to attempt delivery or return to shipper.
hope this helps.
hope this helps.
IJ.;1042654 said:
Slide hammer???????? I usually do the 2 pry bars, but the last one I pulled was a serious pain in the ass still.
alright thanks, now the tracking says this:
DIRECTIONS TO THE RECEIVER'S LOCATION ARE NEEDED FOR DELIVERY. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION. / DELIVERY RESCHEDULED
That sounds to me like maybe the delivery address tag got ripped up maybe?
DIRECTIONS TO THE RECEIVER'S LOCATION ARE NEEDED FOR DELIVERY. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION. / DELIVERY RESCHEDULED
That sounds to me like maybe the delivery address tag got ripped up maybe?
noah89t;1043066 said: