Never do business with Precision Brakes Company !

[twinturbozs]

These guys have been jerking me around for the last month. I purchased 2 brake kits from them with RS4 Porterfield pads. My first kit came over a month ago with the wrong (standard) pads. So for the last month ive been trying to get them to send me the correct RS4 pads, they claim they will not send out my correct pads, until i send them back the incorrect ones. My CC was charged 2 months ago for over $3k. I still do not have a brake kit that i can use.

My argument is, that the pads were sent incorrectly to me. they will not send me the correct ones without me sending back the incorrect ones. Total BS, now i have to wait for them to recieve the pads before i can get the RS4 pads that i should have recieved originally. The racing season is practically over, due to their ineptness i cant even put the brake kit to good use.

I was so pissed, since they wouldnt even send me a set of pads on good faith, i told them, fuck it, take them back, i dont want them anymore. Now they say, once a kit has been shipped there is no return on them........WTF?


Maybe im being irrational, but when a company charges me for $3k+ i expect some customer service. It was their mistake for shipping me the wrong pads, they should do everything in their power to make it right. 2 months later i still do not have my 2nd brake kit that i ordered. Nevertherless, my 2nd set of RS4 pads will not be included with the kit due to "supply" issues. Bogus !


Sorry just need to vent......

 

[SupraMario]

No your not being irrational, for 3k they should be shining your shoe's this is bullshit what they are doing to you man. write the BBB.

 

[twinturbozs]

Yeah, fuck them, ill never do business or refer them ever again. Better to go with a tried and proven company, rather than go cheap.

 

[tubbie]

send it back and dispute it with your cc. go get the brake from someone else.

 

[GrimJack]

send it back and dispute it with your cc. go get the brake from someone else.

Agreed. I'm willing to bet the CC company will gladly take your side.

 

[twinturbozs]

Yeah i was pretty surprised, i even spoke to their head manager of customer service and she was unwilling to budge, since it was "company policy" that they recieve the incorrect pads back before shipping out a new set. I told her, that the internet is a powerful tool for reputations, she said "go ahead". If ive deterred at least one person not to ever buy from them again, then i made my point, because that is just money they will never ever see.

 

[Fuzz420]

:shakes fist:

Sorry to hear about your misfortune.Instead of tryin go get money from the c.c. i would try to sell it and get as much money as possible back with out comple screwing myself over. Then file a report with bbb.Oh and of course bark out loud on the internet.If i had 3 grand to spend i would definetly think about it now.

 

[kwnate]

That sux, but people make mistakes... Send the wrong pads back and have send the right pads out. They have a policy and the must stick by it. To say "Never do business with Precision Brakes Company" is a little harsh. It's not like they said fuck you!! I'm always waiting for parts, there is always something that is 2 months out and you need it or want it now... The situation sux, but I think your overreacting a little. Just my opinion

 

[Adjuster]

I have one of the first full kits from PB, and it took FOREVER to get it. Then because of engine failures, I did not use them for about a year, and when I did finally get the car running, and tried out the new brakes, guess what? The rotors were not true. (Zinc coating on the rotors is all that I can figure, the metal is true, but the coatings caused a pulsing feel, but they did not pull at all.)

I was told this was my problem due to the time passed, and they basicly told me that I could have hot lapped the brakes, and messed up the rotors. (True, but That's not what happend, and I posted this in the group buy thread.)

So, where do I stand now a few years later?
I have nice 14" brakes, but they still pulse to some degree. (It's better now that I have cleaned up the rotors on the swept surfaces of any zinc, and pad material that had built up.)

One more thing, when they shipped me the kit, I ordered slotted rotors, but they sent me drilled and slotted for the front, and slotted for the rear. I had to send them the front rotors back before they would send me the correct slotted only rotors.
AND the brake lines they sent SUCK THE SWEAT OFF A DEAD MAN'S BALLS. They really are shitty/cheap. The excuse was "We don't do enough of these to warrent the expense of using the right locating tabs in all locations..." And they can't use the "stock" fittement Goodridge stuff because the fittings are wrong to the Wilwood calipers. OK, fine. Get the right fittings to adapt the right lines to the calipers, don't send me shitty lines that I have to wrap in fuel hose to try and isolate it from chaffing to death on the fitting tabs.

I don't like doing anything half ass, and this kit was definately half ass'd by PB. I will do my best to not do business with them again if possible, but my experiance might be different from that of others.

In your case, If you really don't want the larger brakes from them, and you have not installed the kit, they should allow you to return it for a full refund less the shipping costs. (I'd see about them absorbing the costs since they screwed up the order by sending the wrong parts.)

If you've installed the brakes, you own them. (Says that right on everything they send you, even test fittment is not allowed.) They provide the template you can use to find wheels that work etc. No need to test fit anything to see if it clears.

The lines still suck, and the rotors were un-evenly coated with Zinc, but this brake kit does stop my car on a dime with 8 cents change.

 

[modnar]

When any decent company makes a mistake I would expect the replacement parts sent out next day air paid by the lovely people that made the mistake. I guess this isn't a decent company.

I would report it to your credit card company as "product not delivered". The item you ordered was never delivered. The advantage to this is that it will have much less of an affect on your credit, if any at all


modnar

 

[twinturbozs]

That sux, but people make mistakes... Send the wrong pads back and have send the right pads out. They have a policy and the must stick by it. To say "Never do business with Precision Brakes Company" is a little harsh. It's not like they said fuck you!! I'm always waiting for parts, there is always something that is 2 months out and you need it or want it now... The situation sux, but I think your overreacting a little. Just my opinion

Its possible to that i may be slightly overreacting. But when i drop $3k+ i definitely expect some customer service, i also expect them to do everything in their power to correct it. Ive already paid for 2 kits, and they are worried that i wont ship the incorrect pads back?

And then for them to basically say, i cannot return them even though they are unused. Total BS ! !

I will make it a point to discourage any other potential buyers from making any purchases from them. Im sure "adjuster" will sympathize with me.

 

[GrimJack]

He's not the only one. They are off my list of places to spend my hard earned coin. I firmly believe in complaining with my wallet.

When there are many places out there that will sell you the same parts - or better - the only thing that differentiates one place from the next is their service.

 

[souprat]

i'm with Kwante. not to say that they didnt make a mistake. but it's also not like they told you to get lost when you complained. i just dont see the big problem with returning the wrong pads and waiting another week to get the right ones. and yeah, you can tell the CC company that you did not get all of your order and not pay the $3k untill you get the right pads. then PB will bend over backwards to get the pads to you because untill they do they are out 3k.

 

[T34418L3ONE]

just tell them to send you out the new pads with a return tag so you can just pull out the new pads, drop in the old pads and put the tag on and hand it right back to the ups man. I work for a small bike company and we do returns all the time. I admit that i mess up sometimes putting stuff in boxes, but you can bet that they get the right one asap.

 

[Nick M]

Doesnt it suck knowing that somebody else in the past told the company they didnt get the right parts(when they did) and the company sent replacements, and probably more than once. Then the customer never sent in the old parts that werent right.

 

[Adjuster]

Actually what sucks is PB's customer service and the attitude that all the problems are "Your" problems. (They think they do no wrong.)

When I called them about the drilled and slotted rotors that arrived v/s the slotted ones that I ordered, they told me that the drilled ones are better really, and I should keep them...(So, I have a set slotted, for one axle, and the other axle is drilled and slotted... Yep, that looks like ass for sure.)

Also everything I've read says slotted rotors last longer than drilled ones. (Cracks form at the drilled holes if you use them to the extreme unless the rotor is cast with the holes in place.)

There are a few good points about this kit.
1) It is less money up front than the Brembo, Alcon or Project mU etc.BBK.
2) Wilwood pads, calipers and other hardware is pretty common stuff, so you can get replacement parts with not too much hassle.

Low points have been discussed to death, but I'll list them anyway.
1) Rotors out of balance, and coated unevenly with zinc.
2) Slow.... Very slow to get these from PB.
3) Customer service..What customer service?! It does not exist.
4) COMPLETELY cheap ass brake lines.


What PB, or anyone who wants to sell these kits should do is work with someone who has the kit, and solve the little problems. Then we could sing the praises about the workmanship, fit and quality of the brakes, and the awesome customer service... (And they would sell more BBK I'm sure.)

 

[grsupra87]

Thanks for the heads up. I am planning on doing my brakes this spring, and I will steer clear of this outfit.

 

[chevyeater]

Doesnt it suck knowing that somebody else in the past told the company they didnt get the right parts(when they did) and the company sent replacements, and probably more than once. Then the customer never sent in the old parts that werent right.

Exactly what I was thinking.