I got my i/c pipes from them a few months ago and they sent them pretty fast. it took a little longer than expected because they sent me the wrong couplers first and they had to fix that, but they called my cell phone and let me know what the deal was. I can't believe that they haven't let you know what is going on when they gave me a call right away. Hopefuly they fix it for you because my experiences with them have been very good.
Jon