I'm pretty pissed off. eBay issue.

[whitemike]

Well god dammit.

Seven days ago I listed a Kenwood 6.5" touchscreen on eBay as "Kenwood 6.5" DVD GPS DOUBLE DIN NAV VIDEO TOUCH". Used, and the bidding ended at $202. Brand new, this radio still sells for $499 on eBay. The terms were that the radio powers on, but that's all I can promise. I'm not going to install it to my car to test audio output and such. I clearly state in the auction that the radio has "input for a compatible Kenwood navigation system" .. nowhere does it say "GPS INCLUDED" or anything of that matter.

However, the buyer is arguing that since the title of the auction has "GPS" in it, that it's implying it's GPS ready right now out of the box. I feel that is incorrect, that the title of the item (especially on eBay) usually just consists of relevant (if a good seller) keywords for the product. The thing that really burns me, is that he waited until after he won the auction to bring up this point. Why not contact me *before you bid* to ensure your assumptions are correct?

Having said that, we go back and forth via PM and he sounds like a child. I offer him a discount of $20 or so since I don't want to go thru the hassle of waiting another seven days for the auction to end. He doesn't just refuse, but calls me names. This is what I write to him..

Ok, I'm glad we're getting into a pissing match
here. How about you read descriptions thoroughly
before wasting 7 days of my life waiting for an
item to sell? At the bottom, where it says what's
included, YOU SHOULD HAVE READ THAT. The fact that
you knew to message me asking that means that the
information was there to begin with.

Bottom line, pay for the item, or have an unpaid
item strike on your account. It's that simple.
I've already offered you a discount, I'm not doing
anything else because it's not my responsibility
to. You bid, you committed to the contract, now
carry out your duties.

Mike

So what's the appropriate response? He leaves me a negative feedback.

Simply stating "The add says DVD GPS double din nav video touch screen." - sure it does. If I list a china turbo on eBay and write "T4 Turbo 1200HP" .. are you going to dyno and promptly give me a negative for not making 1200hp? Like I stated in the PM above.. even if the title was incorrect in someway.. he knew to message me after the auction ended - why did he not message me before he bid?

I'm pretty god damn upset right now. I don't feel I've done anything wrong. I don't see anywhere on eBay to dispute wrongly filed feedback. Also, feedback recently revised their policies and you CANNOT file a negative feedback for a buyer. Only buyers can file negatives for sellers. This is clearly a case of a bad buyer.

Mike

 

[SupraMario]

Yea, I dunno why they did that, it's retarded. Can't you follow up under the negative?

 

[whitemike]

Yea, I dunno why they did that, it's retarded. Can't you follow up under the negative?

Yes, but what good is it? People will see the big red icon and assume I'm an asshole seller.

 

[SupraMario]

Yes, but what good is it? People will see the big red icon and assume I'm an asshole seller.

Most will read the follow up under the negative...I honestly would dispute it with ebay and get him banned from ebay. Ebay hates people who don't pay because they loose money too.

 

[A. Jay]

I read negative feedback, too, because sometimes it's the buyer being stupid and asking for too much (your case being an example). One time someone's negative feedback on some other site was that they wanted to cancel an order and it had already shipped, so they complained that their service is too fast.


- from my Archos 5 IT

 

[whitemike]

I read negative feedback, too, because sometimes it's the buyer being stupid and asking for too much (your case being an example). One time someone's negative feedback on some other site was that they wanted to cancel an order and it had already shipped, so they complained that their service is too fast.


- from my Archos 5 IT

Agreed. I've seen some pretty stupid negatives. Still, it hurts my rep, and the guy still didn't pay for the radio. What a jerk off.

 

[90T04]

You used to be able to offer the item to the next highest bidder. It was called "second chance offer" or something. I did that once when I sold my F-Con and the guy was really happy.

 

[whitemike]

You used to be able to offer the item to the next highest bidder. It was called "second chance offer" or something. I did that once when I sold my F-Con and the guy was really happy.

I did that, and I've done it before when people don't pay. What happened this time is the same that's happened in the past: no response from the 2nd highest bidder.

I re-listed the item yesterday for $299 Buy-it-now.. and I just got a "best offer" for $225 .. Not bad ..

 

[mkiiichip]

If you want to be a reputable seller, you should be selling what you advertised. It doesent matter what anyone else does on ebay. Also its one thing to build hype (ie 1200 hp turbo), its another to lure someone in with misleading adds.

If i purchased a box from best buy, that said "DVD GPS double din nav video touch screen" , that box had better have DVD and GPS inside.

 

[whitemike]

If you want to be a reputable seller, you should be selling what you advertised. It doesent matter what anyone else does on ebay. Also its one thing to build hype (ie 1200 hp turbo), its another to lure someone in with misleading adds.

If i purchased a box from best buy, that said "DVD GPS double din nav video touch screen" , that box had better have DVD and GPS inside.

Regardless of your opinion of my selling habits the buyer should have read the entire description before COMMITTING TO THE PURCHASE, should he not? eBay asks you several times before you bid.

 

[foreverpsycotic]

You should be able to file a dispute with ebay, with the buyer being a deadbeat.

 

[flight doc89]

If I had searched for a GPS, and that popped up, I would assume that it had a built in GPS. Yes, the guy should have checked before hand whether or not it had the actual GPS built in; however, in his defense, your ad title said GPS. Could you post the entire advertisement?

In the end, you could have prevent this. All you had to do was void the sale and relist the item, but instead you demand his money and offer him a 20$ discount. IMO, that makes it sound like you MEANT to mislead him.

If you knew that it was not GPS ready out of the box, you should have put that in the ad.

All that said, I don't know what the advertisement implied without seeing the actual post.

 

[S.A. supra]

You should be able to file a dispute with ebay, with the buyer being a deadbeat.

+

Ebay doesn't care what happen.... He can file a dispute all he wants and they won't do anything about it. He won't even be able to leave the buyer negative feedback ,with the new way ebay works now. I sold a bell housing adapter kit to a guy the first thing he does after the auction ended was email me and ask me if I can wait three weeks for payment because he doesn't have any money at the moment. I told him no, and that payment is due in a week. He then left me bad feedback.... wtf So I dispute the feedback and ebay tells me there is nothing I can do about it, They then tell me I am not allowed to leave him negative feedback because the are trying to protect the buyer from sellers. Needless to say I don't use ebay anymore!!!

If I had searched for a GPS, and that popped up, I would assume that it had a built in GPS. Yes, the guy should have checked before hand whether or not it had the actual GPS built in; however, in his defense, your ad title said GPS. Could you post the entire advertisement?

In the end, you could have prevent this. All you had to do was void the sale and relist the item, but instead you demand his money and offer him a 20$ discount. IMO, that makes it sound like you MEANT to mislead him.

If you knew that it was not GPS ready out of the box, you should have put that in the ad.

All that said, I don't know what the advertisement implied without seeing the actual post.

Yeah your right about that. The seller has to protect them selfs, and state in big red letters. "NOT INCLUDED" or what ever you think the buyer might not realize. Some times the obvious. Some buyers don't read very carefully and will impulse buy. There a little to quick with the Ole buy now button. Any way, I would of offered to cancel the transaction, Since the buyer said he didn't realize it didn't have gps. Instead of trying to force the transaction down his throat. Thats when you as a seller needs to do a little PR. and try and rectify the situation. Thats just my two cents.

 

[Kangae]

When I bought a pioneer cd player at best buy it said "bluetooth sattellite radio" on the box, but required additional cards to use those features. I didn't complain to pioneer or best buy because I knew beforehand, and I believe in "buyer beware".

 

[SupraMario]

When I bought a pioneer cd player at best buy it said "bluetooth sattellite radio" on the box, but required additional cards to use those features. I didn't complain to pioneer or best buy because I knew beforehand, and I believe in "buyer beware".

I was about to state this right here...Honestly you guys are knocking him for how he advertised? You have got to be shitting me, every fucking company out their these days has WAY worse practices. "batteries not included" in fine print has been a big one for a long time.

 

[whitemike]

I was about to state this right here...Honestly you guys are knocking him for how he advertised? You have got to be shitting me, every fucking company out their these days has WAY worse practices. "batteries not included" in fine print has been a big one for a long time.

Thanks..

Honestly, I didn't (and still don't) feel it was "false advertising" .. if you clicked the ad and read the description you'd know what you were getting. This is a simple case of the guy jumped the gun and bid without reading. Listing ended and he realized "oh shit, I wonder what comes with it" .. reads the description and goes WHOOPS.


Bottom line is, you shouldn't bid if you don't intend to buy. I didn't contact him after he won and said "oh, btw, you don't get GPS muahahaha" .. he contacted me because he finally read the description.

Mike

---------- Post added at 01:17 PM ---------- Previous post was at 01:14 PM ----------

Any way, I would of offered to cancel the transaction, Since the buyer said he didn't realize it didn't have gps. Instead of trying to force the transaction down his throat. Thats when you as a seller needs to do a little PR. and try and rectify the situation. Thats just my two cents.

I waited seven days for this auction to end, watching it closely .. I'm not going to mutually cancel the transaction and wait another seven days. Am I the only one who's careful with their money? Before I buy ANYTHING on eBay I read the description very carefully, and if I have the slightest doubt in my mind I e-mail the seller. I don't feel there's any other way.

---------- Post added at 01:20 PM ---------- Previous post was at 01:17 PM ----------

If you knew that it was not GPS ready out of the box, you should have put that in the ad.

It was in the ad. The point is he didn't read the ad, he only read the TITLE. The title is a short 64char keyword description of the item your selling. It's what is searched when people go on eBay looking for something. I suppose if I put up "Toyota Supra" on eBay .. describing a scale model car for $20 .. and he purchased .. he'd be mad he wasn't getting a real Supra because the title didn't say that ?

 

[RazoE]

Batteries aren't usually included because if the item sits long enough the batteries can explode, or leak...

honestly, reading your description, it IS your fault for listing GPS in the title, you could have worded it as "GPS ready," I personally would be pissed at you as well..

 

[whitemike]

Batteries aren't usually included because if the item sits long enough the batteries can explode, or leak...

honestly, reading your description, it IS your fault for listing GPS in the title, you could have worded it as "GPS ready," I personally would be pissed at you as well..

It was the title. Not the description. The description specified that it came with the radio and harness. That's all.

 

[suprarich]

If the guy never paid, then submit the negative feedback to ebay customer service to have it removed. Negative feedback from a non-paying bidder is supposed to be removed on request.

 

[RazoE]

It was the title. Not the description. The description specified that it came with the radio and harness. That's all.

Do you have a link to the auction.?