I read all 14 pages.. whew took a while. finally at the end the shop owner did post. here it is. I am on the fence - it sounds like he did offer to fix the problem?? this is just based on the posts so who knows whats true and not true... but here it is...
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I really don't know where to begin on this, I did offer to make everything right, and my offer was unacceptable to her.
This is the greatest nightmare of everyone involved, the shop owner, the car owner, everyone. My mailbox is full of hate mail from CF members, and I understand that. My side of the story is that I tried to make everything right, and Melissa chose to go through her insurance company and take me out of the picture of being a part of the solution.
My offer to Melissa, which was declined, was that she take the approximately $40k settlement for the vehicle from my insurance company, and release the vehicle to me so that I could remove the modifications to the car and those that were salvagable could be reinstalled by us on another car, those that were not I could repair or replace to as new condition. If she had cooperated this could have all had a better ending.
Instead she demanded that she file with her insurance company (I've never heard how much they offered) and that NO parts be reused, and that she choose another shop to do all the work and some of the parts (like the sound system for example) be upgraded at the same time. Carolina Auto Masters would pay for all parts and labor. I'm just not going to pay another shop to do the work on the car, and provide all new parts when the original car had much that was reusable.
When we were in constant contact in December, Melissa assured me that her insurance company had not evaluated the car, while in fact, she had already released the car to them and it had been moved somewhere else. I have not spoken with Melissa since that time. I would have to assume that the car has long since been sold as salvage and the reusable parts gone with it.
If the car is still impounded somewhere, I'd still be more than happy to take the parts off it, transfer those to a car that Melissa provides (from the settlement from her insurance company) that are in reuseable condition, repair or replace those that are not and make everything right. But Melissa chose another route, and that was her choice. I'd hoped her insurance company would settle for enough money for her build the car back just like it was. I assume that didn't happen, but have no way to know. Melissa has not contacted me since saying she would let me know when her insurance company got in touch with her, so I've been given no chances since my last offer to do anything more for her.
From the mail I've recieved she has gotten way more than the value of the vehicle and modifications out of CAM already via lost business. And that total will continue to grow, and her nightmare and my nightmare will continue with neither of us finding a way to wake up and it all just be a bad dream.
I've been sick about what happened, I hate that it happened, and I really hoped that my offer to make everything right had been accepted by Melissa.
I do wish her the best of luck dealing with her insurance company,
-jeff
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The thread got locked soon after so I guess it will be a mystery from now on..